Shipping policy

 

Shipping Policy for Aum Apparel Inc - Effective Date: May 2025

Thank you for choosing to shop with us. This Shipping Policy outlines the details of our shipping procedures for customers in the United States and Canada.

1. Order Processing:

Processing Time:

  • Orders are typically processed within 3-5 business days (excluding weekends and holidays) after checkout is completed and the order is confirmed.

Order Confirmation:

  • You will receive an email confirmation once your order has been successfully placed, including a summary of your purchase.

2. Shipping Methods:

United States:

  • We offer standard shipping with an estimated delivery time of 8-10 business days. We will choose the appropriate carrier depending on the size of the order and destination. 

Canada:
  • Standard shipping within Canada.
  • Expedited shipping options are available for Canadian orders with a faster delivery time.

3. Shipping Costs:

United States:

  • Standard shipping is a flat rate of $10.

Canada:

  • We offer free standard shipping for orders over $100. Shipping costs for orders that do not qualify for free shipping are calculated at checkout, taking into account the weight and dimensions of your order and your location.

4. Customs and Duties:

a. United States:

  • Customs, duties, and any additional import fees are the responsibility of the receiver. Given the ever changing tariff rates, it is impossible for us to predict these charges, and by completing your purchase you agree to absorb said costs. 

5. Tracking Information:

Tracking Numbers:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking Updates:

  • You can track your order's progress through the carrier's website using the provided tracking number.

6. Delivery Issues:

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please contact the carrier directly if you encounter delivery issues.
 Incorrect Address:
  • Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. International Shipping:

  • Not available at this time. 

8. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact our customer support at hello@aumapparel.ca

Thank you for supporting a small business!