Shipping policy
Shipping Policy for Aum Apparel Inc - Effective Date: May 2025
Thank you for choosing to shop with us. This Shipping Policy outlines the details of our shipping procedures for customers in Canada.
1. Order Processing:
Processing Time:
- Orders are typically processed within 5-7 business days (excluding weekends and holidays) after checkout is completed and the order is confirmed. This is an estimate and is not guaranteed
Order Confirmation:
- You will receive an email confirmation once your order has been successfully placed, including a summary of your purchase.
2. Shipping Methods:
United States:-
We are no longer shipping to the US
-
Standard shipping within Canada. We will choose the appropriate provider accordingly. Shipping delays will depend on location
3. Shipping Costs:
United States:
- We are no longer shipping to the US
Canada:
- We offer free standard shipping for orders over $100. Shipping costs for orders that do not qualify for free shipping are calculated at checkout, taking into account the weight and dimensions of your order and your location.
4. Customs and Duties:
a. United States:
- We are no longer shipping to the US
5. Tracking Information:
Tracking Numbers:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking Updates:
- You can track your order's progress through the carrier's website using the provided tracking number.
6. Delivery Issues:
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please contact the carrier directly if you encounter delivery issues.
- Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. International Shipping:
- Not available at this time.
8. Contact Information:
- If you have any questions or concerns about your order or our shipping policy, please contact our customer support at hello@aumapparel.ca
Thank you for supporting a small business!